Jul
2
“When you Build It, Will They Come?”
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In the movie Field of Dreams, Ray Kinsella hears a voice urging him to build a baseball field – “If you build it, they will come”. Kinsella builds the baseball field and they do come!! Innovators, too, respond to an inner voice. They are confident once customers know about the [...]
Feb
23
American Customer Service
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On January 20 President Obama eloquently described the economic crisis we face. Then he issued a stirring call to “pick ourselves up, dust ourselves off, and begin again the work of remaking America.” For businesses that means resuming the practices that made our economy flourish – innovation, efficient execution and, perhaps most important, [...]
Nov
14
Out with the old, in with the renewable
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It’s a time of change. And, over the next few years, that change will bring exciting opportunities for innovative minds.
Recent weeks have seen tremendously volatile financial markets, severe credit constraints and the rise and collapse of commodity prices. Lost in this drama is the reversal of a long-term trend. From [...]
Oct
7
Entrepreneurial Financing in Rochester when Times are Tough
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You wake up one day and you have this wonderful idea. Maybe it’s a new windshield wiper or a new restaurant concept or a new web-based game. You just know there will be a market for it. A few years back, your enthusiasm and passion could have infected others who would give [...]
Jun
17
Networking for Success
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Don’t worry! This isn’t yet another article about finding jobs. It’s about helping the Rochester economy prosper through networks of invention, resources and markets.
Rochester has always had a resilient economy. In its early years the “Flour” City transported grain that fed the urban populations of New York and the East Coast. [...]
May
12
It’s no secret that the package printing industry has become increasingly competitive over the last two decades. Yet, in the last decade, one Rochester company grew their sales year over year by double digits. Today, they have $ 100 million in sales and 400 employees. For this feat, James E. Hammer, President [...]
Apr
1
Curricula: Reengineering for Relevance
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Unlike most disciplines, business education continually strives for relevance. In a narrow sense it deals with elements of everyday commerce. But, as Rakesh Khurana argues in his recent book “From Higher Aims to Hired Hands” (Princeton University Press, 2007) the purpose of a business education has evolved to the development of professionals. [...]
Jan
18
The Saunders College of Business is changing dramatically in response to changes in students’ needs and aspirations as well as in response to changes in the global business environment. Our goal: to deliver the best educational programs for developing business innovators.
Some of the changes here are readily apparent. For example, just [...]
Dec
7
“Obscene” CEO compensation: A Remedy
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Do CEO’s make too much? Recently many observers have complained about “obscene” compensation levels for American CEOs. Forbes (May 3, 2007) noted that in 2006 the chief executive officers of America’s 500 biggest companies “got a collective pay raise of 38%”. Examples listed by Forbes included Steve Jobs of Apple who had [...]
Oct
23
Innovation
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Innovation: Making a Business of Inventions
Smart managers understand that there’s a big difference between clever invention and successful innovation. My recent reading list included a few books and articles that shed light on the important distinction between invention and innovation. Below I review the history of Xerox, a native Rochester company, to [...]
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